Complaints

There may be occasions when you feel you have a complaint in which case our staff will try to resolve the problem through our internal procedures. The Society is also a member of the relevant Ombudsman Scheme to which customers can appeal after internal procedures have been exhausted. Details of the Scheme are available upon request from any office of the Society. We will respond to your initial complaint in two working days and we will finalise any investigation within one month and notify you of our findings.